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VoIP Features
| Feature | Summary |
| Call Details Report | You will be able to examine detailed information of all the calls coming and going from your Main account from the portal. Additionally you will also be able to add funds to your account |
| Callback | With this feature, you can define a number to be called by our system, in order to receive a dial tone and place outgoing calls through ICT Tech. This could be useful if you want to place a call and you are not at home or don't have access to your voip device. |
| Caller ID | Caller ID is a telephone service that transmits the calling party's number to the called party's telephone. When available, the Caller ID number can be complemented with the caller ID name (description e.g. John Smith) |
| Call Forwarding | A Call Forwarding allows an incoming call to be redirected to a mobile telephone or another telephone number where the desired called party is able to answer. You can set any number, even international numbers. |
| CallerID Filtering | This feature allows you to filter the incoming calls to your DID numbers given a specific Caller ID number, area code or even anonymous numbers. For example, if you receive annoying incoming calls from a telemarketing company you can create a filter to route all the calls to a recording that plays the message "That number is no longer in service, please hang-up and try again", amongst several other options. |
| Calling Queues | If you want a solution to manage your incoming calls and have your customer(s) wait on the line while an agent picks up the call, you need to create a Calling Queue entry. This will permit you to have many calls on hold, queued calls in First In-First Out order until agents become available. |
| DID Portability | Don't lose that number that you like so much, if you are an ICT Tech customer and have an existing number with a different provider you can optionally bring it (port it in) to ICT Tech network. Toll free numbers, local USA/Canada and even International numbers can be ported to ICT Tech. The LNP (Local Number Portability) Department handles all porting processes and guides the customer through it. They are also in charge of updating the customer via email with any relevant information about the port every time there is a change on the port request status. |
| Digital Receptionist (IVR) | Interactive Voice Response (IVR), (also know as Auto-attendant) this option can be used to present a recording to the people calling to your DID number and also give them the chance to enter the extension of the person or department they want to reach. For example, you could create an IVR and point one of your DID numbers to it, and when the IVR answers, the caller will hear "Thank you for calling XYZ Inc, for Sales press 1, for Service press 2", etc. |
| DISA | Direct Inward System Access ( DISA ) allows you to use our system for placing outgoing calls, even if you are not close to any device where you are registering your account. In this case you just would need to dial to your DID number and to provide a 4 digit PIN number, you can then dial out to any number in the world under our termination rates. |
| E911 | VoIP 911 Service differs from traditional 911 services due to limitations brought on by VoIP technology. It is nearly impossible to detect where a call originates from when placed over the internet. e911 allows users to associate physical addresses with their DIDs, allowing them to have service similar to traditional 911. Important Note: Use of our 911 Service costs a recovery setup fee of $ 2.50 on activation and a regulatory recovery fee of $ 2.50 per DID number activated per month. |
| Failover for Incoming calls | Whether your system is unavailable or you are experiencing an Internet or power outage, ICT Tech offers you the option to redirect the incoming calls to your DID numbers to any location where you can take the call, for example like your cell phone. Since you can have us select any regular Routing option for the failovers, we can customize your setup in different ways by selecting one of three states, No Answer, Unreachable or Busy. |
| Free Calls Between ICT Tech Customers | Save even more money with this feature, with ICT Tech you get free calls from your account to any ICT Tech DID from US and Canada. So if your friends, family or customers have ICT Tech DIDs from US/Can, you can be sure that the call will be FREE. |
| Internal Extensions | This feature will allow you to define a quick dial access number to contact the subaccount directly and internally, this way you will be able to reach each sub account by dialing an extension number E.G "102". This is an amazing feature because calls between extensions are free, so you can have one extension at your office or home in Canada and another one in the US or another country in the world and reach that subaccount dialing only the extension number. With this feature your business can be more efficient and also your friends and family will be in touch easily. |
| IP Authentication and IAX support | Besides the regular method of authentication (Username and password), ICT Tech also offers the customer the option to authenticate their system via IP address, this way the customer can configure their system to fit their needs. Even though the native and regular protocol is SIP, ICT Tech also supports IAX protocol for Customers wanting to communicate this way. |
| Low Balance Email Notifications | Since it could be time consuming to constantly keep track of the Account balance, ICT Tech offers you the option to receive an Email notification to your email address, when your account reaches a Low balance limit, below your defined Balance Threshold. |
| Music on Hold | With our services you can easily chose if you want us to play "Music on Hold" when the call is on hold state, the caller will hear smooth jazz while they wait on line. Also you can ask us to deactivate this option if you don't want to play Music to the caller. |
| Phone book | The Phone Book feature allows you to configure Speed-Dial entries and Caller ID name (CNAM) overrides. For example, let's say you have a Customer, Provider or Relative that you call frequently, you can create a phone book entry in order to make a call using a speed-dial entry of 4 digits long. You can also have a Caller ID name (CNAM) override to identify the incoming calls of an important customer if his number doesn't have a proper Caller ID name (CNAM) linked to it, for free. |
| Recordings | ICT Tech allows you to upload an audio file and use it in the different options we have under the DID numbers menu. It can be used with several of the other features of our system such as Digital receptionist, Calling queues, and others. |
| Ring Groups | The Ring Group feature allows you to have incoming calls to be redirected to different destinations that are included in your Ring Group, where any member of the group is able to answer. When you receive a call to a DID routed to a Ring Group, all members of that group will ring at the same time until one of them answers the call. You can add various types of members to a ring group: |
| Reseller | The Reseller feature is intended for users who want to initiate a business in the VoIP world by reselling ICT Tech VoIP services, this useful tool can help you create and manage accounts for your own clients, you will be able to assign specific rates and DIDs to them and also provide credentials to register a device or call system. You will be able to handle the billing for your customers depending on your needs and how much you want to earn with your business, setting rates and adding credits for them. Additionally you will find options to customize your reseller portal to have a more personalized site. (Beta) |
| SIP URI | A SIP URI is the SIP addressing schema to call another person via SIP. In other words, a SIP URI is a user's SIP phone number or address. The SIP URI resembles an e-mail address. |
| SMS | This feature introduced on 2013 will allow you to send and receive messages with your DID Number (US and Canada DID Numbers Only).Currently it is in beta and will remain free (the price will be calculated per message starting sometime in 2015). Check our latest rates |
| Sub Accounts | Having a Sub Account allows you to register more than one device to make or receive calls simultaneously, you can also use it as internal extensions for your office or even your house. Many of the features within ICT Tech make use of the sub accounts. |
| Time Conditions | Time Conditions is a feature that allows you to route your incoming calls to different destinations depending on the time of the day of the call. For example, you can have a Time condition for your Non-Business hours and all the incoming calls you receive will be routed to a recording or the voicemail directly (you can also route to other options, like IVR, Call Forwarding entry, etc.). |
| Vanity Toll Free Numbers | Are you looking to have that special contact number for your business with specific digits? ICT Tech offers the option to order a customized Toll Free number with any combination of digits you like. Either for business or personal use number. |
| Voicemail | ICT Tech has an advanced Voicemail feature that is free to use, which also provides you the option to forward your messages to your email address as an audio attachment. In order to use the Voicemail feature with ICT Tech we will assign your entry to one of your DIDs or Accounts. |